Troubleshooting piano transcription and import problems
Identify the stage first: obtaining audio, recognizing notes or checking the score. Import failures and notation-quality issues need different responses. Keep the error message and original recording instead of repeatedly submitting the same task.
When YouTube audio cannot be imported
Use a link to one video and check that it plays on YouTube. Private, regional or sign-in restrictions can affect import. Another video should not be substituted as if it were the requested performance.
If you have an audio file you are permitted to use, choose Upload audio to continue on the failed task or switch to audio upload. This uses your supplied recording; it does not bypass YouTube access restrictions.
When the recording is outside the supported scope
Notavue currently supports solo piano or vocals mainly accompanied by piano. Choose the matching mode. Labeling a full-band mix as solo piano will not remove drums, guitar or strings.
Check the ten-minute and 80 MB file limits. If the take clips, is very quiet or has heavy echo, improve the source and inspect the opening through a free preview.
When the score check does not pass
A task that fails its quality check should not be treated as a completed score. Retain the processing record. When contacting support, provide the task information and failing stage; payment card details and login codes are not needed.
If the score is complete but a passage needs work, open the current edition in the editor and review it phrase by phrase. Identify the issue before deciding whether to edit notation, improve the take or ask support to inspect the original job.